FocusPane · Support

Help
with FocusPane.

Don't have it yet? Get FocusPane on the App Store →

Found a bug? Got a feature in mind? Pick a question below — or send a note directly. Replies within two business days.

Reply by
Within 2 business days
Hours
Mon–Fri · 9–6 ET
App version
1.0 (current)

Common questions.

FAQ · 06
What is FocusPane?Open

FocusPane is a small, focused productivity app built by Grdflow. It helps you carve out distraction-free time blocks on your Apple devices.

The app is designed to stay out of your way — no accounts to manage, no clutter, no ads.

Which devices and OS versions are supported?Open

FocusPane runs on iPhone, iPad, and Mac. See the App Store listing for current minimum-OS requirements before installing.

If something works on your device but not as expected, the form below is the best way to let us know.

I found a bug — what should I send?Open

The more specific, the faster it gets fixed. Please include:

· Device model (e.g. iPhone 15 Pro)
· OS version (e.g. iOS 18.2)
· App version (Settings → About inside the app)
· Steps to reproduce — what you did, what you expected, what happened
· A screenshot or screen recording if you can

Submit the report through the form below and select Bug report.

How do I request a feature?Open

Use the form below and select Feature request. The more concrete the use case, the better — what are you trying to do, and where does FocusPane currently fall short?

Every request is read personally. Not every request makes it into the app, but the ones that do tend to start from real friction described in plain language.

How do I manage or cancel an in-app subscription?Open

All FocusPane subscriptions are billed and managed through your Apple ID. To view, change, or cancel:

· iPhone / iPad: Settings → tap your name → Subscriptions → FocusPane
· Mac: App Store → click your name (bottom-left) → Account → View Information → Subscriptions

Refund requests for in-app purchases go through Apple at reportaproblem.apple.com. If something specific to FocusPane is wrong, please also let us know through the form below.

How is my data handled?Open

FocusPane collects only what it needs to run, and stores your settings locally on your device unless a feature explicitly requires syncing.

Full details are in the FocusPane privacy policy. Questions about data handling can be sent through the form below — select Account & privacy.

Send a note.

Direct line

What to expect

A real human reads every request. You'll get a reply at the email you provide within two business days, often sooner.

No mailing list, no automated responses, no third-party support tooling — just an inbox.

Rate-limited to prevent abuse. We never share your email.