Found a bug? Got a feature in mind? Pick a question below — or send a note directly. Replies within two business days.
Common questions.
FAQ · 06What is FocusPane?Open
FocusPane is a small, focused productivity app built by Grdflow. It helps you carve out distraction-free time blocks on your Apple devices.
The app is designed to stay out of your way — no accounts to manage, no clutter, no ads.
Which devices and OS versions are supported?Open
FocusPane runs on iPhone, iPad, and Mac. See the App Store listing for current minimum-OS requirements before installing.
If something works on your device but not as expected, the form below is the best way to let us know.
I found a bug — what should I send?Open
The more specific, the faster it gets fixed. Please include:
· Device model (e.g. iPhone 15 Pro)
· OS version (e.g. iOS 18.2)
· App version (Settings → About inside the app)
· Steps to reproduce — what you did, what you expected, what happened
· A screenshot or screen recording if you can
Submit the report through the form below and select Bug report.
How do I request a feature?Open
Use the form below and select Feature request. The more concrete the use case, the better — what are you trying to do, and where does FocusPane currently fall short?
Every request is read personally. Not every request makes it into the app, but the ones that do tend to start from real friction described in plain language.
How do I manage or cancel an in-app subscription?Open
All FocusPane subscriptions are billed and managed through your Apple ID. To view, change, or cancel:
· iPhone / iPad: Settings → tap your name → Subscriptions → FocusPane
· Mac: App Store → click your name (bottom-left) → Account → View Information → Subscriptions
Refund requests for in-app purchases go through Apple at reportaproblem.apple.com. If something specific to FocusPane is wrong, please also let us know through the form below.
How is my data handled?Open
FocusPane collects only what it needs to run, and stores your settings locally on your device unless a feature explicitly requires syncing.
Full details are in the FocusPane privacy policy. Questions about data handling can be sent through the form below — select Account & privacy.
Send a note.
Direct lineWhat to expect
A real human reads every request. You'll get a reply at the email you provide within two business days, often sooner.
No mailing list, no automated responses, no third-party support tooling — just an inbox.